Hardware (Sente)

Help with the Sente hardware.

Arcade games launch on digital marquee screen

If you have the digital marquee (or any second screen) on your Sente and your arcade games are launching in the marquee screen instead of the main screen, please follow these steps to fix the issue:. #. # OSD PER-WINDOW VIDEO OPTIONS. #. screen

Sente Console Compatibility

The Polycade Sente system can work with multiple different consoles and systems. Some work automatically, others require a firmware update, and some require converters. See the compatibility list here. For systems that require a firmware update, clic

Screen flashing

If you're experiencing an occasional flash on your screen or digital marquee, follow these steps to ensure your settings are correct:. If your screen won't stay on long enough for you to change the setting described above, you can try the method belo

Temporary Fix For Sound Feedback Problem

In the first batch of Sente arcades, a number of units had white noise / feedback coming from the speakers. This issue has been resolved with a revised mainboard. If you are affected by this issue and waiting for your replacement mainboard, you can t

Digital Marquee Doesn't Turn On

If your digital marquee is not turning on, then we first must identify what might be wrong. This guide should help isolate any issues. 4. The digital marquee includes an HDMI to DP adapter so that you can plug it into the DP port on your mini PC. Che

Back LEDs not working

The Polycade Sente includes LED backlights on all units. These can be controlled using an app on your phone (instructions here). When working properly, the LEDs turn on when your Sente turns on, regardless of whether you've connected the app or not.

Mainboard Swap & Info

The mainboard in the Sente is the central component that runs many of the devices. Note that the digital marquee mainboard looks very similar, but has fewer components / ports. When a mainboard has power, it will show a red light in the middle of the

Replace the monitor

If your monitor gets damaged, here's how to replace it:. This guide assumes your Sente is currently mounted. What you'll need:. Steps:. 3. Disconnect the monitor power cable. Pull on the plastic connector, not the wires. You may have to gently wiggle

Can I upgrade the mini-pc?

Yes, the mini PC allows several upgrades:. If you're looking for more specs about the Mini-PC, see here:. https://polycade.com/pages/polycade-specifications. In the following video from Urgamingtechie, he'll show you a breakdown of modern game perfor

My sound isn't working

Here are a few steps you can try if your sound is not working.

Credit Card Reader Setup

Overview. The Polycade platform operates on a pay-for-time basis. You'll decide how much the user will pay in exchange for an amount of time to "unlock" the Polycade and play any games they want during that time. The amount you charge will vary depen

Black screen / not turning on

If the screen of your Sente is not turning on, follow the diagnostics below to isolate the problem. First though, it's good to know how the Sente hardware works on a basic level: The Sente mainboard (white electronic board behind the left side contro

Mini PC Randomly Reboots

If your mini PC is seemingly randomly rebooting, the issue could be the following. Here's the full "symptom" description:. If you're seeing this issue, it's possible your mouse is falling asleep and then at some point a bump to the Sente causes the m