Hardware (Lux)

Help with the Lux model hardware. Not relevant for Sente users.

Installing a dimmer

NOTE: This is a power related hardware modification; you do this at your own risk and Polycade Inc. is not responsible for any issues that arise out of these instructions. These modifications are not covered under product warranties.

Black screen after powering on

If you turn on your Polycade and the logo light turns on, but the screen remains black, follow these steps to fix or diagnose the issue:

Screen does not turn on

When you turn on the Polycade, did the screen turn on for a brief moment? If so, the screen is working an you may have an issue with the computer. Refer to this other guide to troubleshoot your computer.

Polycade Won't Power On

If your Polycade won't turn on, follow this guide to fix it. Before we begin, let's confirm your issue is power related and not a "black screen" issue. What's the difference? If your Polycade logo turns on, but the screen remains black (or the screen

How to open your Polycade

If you have a model where the front opens (or the back door if it's a Squadcade or Retro), the inside should be easy to access (on the Lux model, the cables that keep the front from opening completely can be detached at the top by moving them through

My sound isn't working

Here are a few steps you can try if your sound is not working.

Upgrading your Polycade Lux Computer

If you have a Lux model, your PC is likely running Windows 10 and unable to upgrade to Windows 11. If you're looking for a more powerful computer to run Windows 11 and / or modern graphics intensive games, or you just want to revamp your PC, follow t