Black screen after powering onUpdated 2 months ago

If you turn on your Polycade and the logo light turns on, but the screen remains black, follow these steps to fix or diagnose the issue:

1. Do you have a cursor on the screen? If so, follow this guide: https://polycade.com/pages/helphq-2#/collection/4100/article/29462
2. When you turned on the Polycade, did the screen turn on for a brief moment? If the screen did not turn on, then it's likely you have an issue with the screen, not the computer. Refer to this other guide to troubleshoot your screen.
3. Sometimes connections can get "flaky", especially during shipping. First, you'll need to get inside your Polycade to inspect the computer. Before you touch any of the computer parts, make sure you discharge any static electricity you may have in your body by touching a large piece of metal (if you have a Lux model Polycade, the cabinet is great for this). Next, remove the RAM and then plug it back into the same place.
4. From here on out, this issue is considered an advanced computer problem, and can be difficult to troubleshoot. You may want to hire a local PC computer tech to review and fix this issue, as the Polycade uses a regular Windows PC, which any computer technician should be able to fix. You can even remove the computer from the Polycade (to bring it into a shop) by unplugging all of the cables and removing the 4 nuts at the edge of the internal PC chassis. If you want to troubleshoot this yourself, there are 3 key issues that can cause this problem:
   1. The RAM has gone bad. Get a new stick of RAM and swap it for the old one.
   2. There is an issue with the CPU. Maybe unplugging the CPU and plugging it back in will help, otherwise you might have to replace the CPU.
   3. There is an issue with the motherboard. You may need a new motherboard - make sure the one you choose is compatible with your CPU.