Screen does not turn onUpdated 2 months ago

When you turn on the Polycade, did the screen turn on for a brief moment? If so, the screen is working an you may have an issue with the computer. Refer to this other guide to troubleshoot your computer.

1. Make sure the screen itself is turned on. In most cases, you'll need to take the Polycade off the wall to check this. Once you open the back of the Polycade, make sure the machine is turned on. Then, find the power button on the monitor - it's located at the bottom left corner (when looking at the back of the monitor), and (depending on the model), is either a square button on the back, or a button on the bottom of the monitor. For either model, the power button is the one closest to the corner. Press it once to turn it on.
2. Make sure the monitor power cable is connected at both ends. Sometimes it helps to unplug and plug back in both ends. Repeat step 1 to make sure the monitor is on.
3. Try plugging the monitor power cable into a different outlet. If your power strip has different colored outlets, plug it into a RED one. Repeat step 1 to make sure the monitor is on.
4. If you try all of the above and the screen still won't power on, it's likely that your screen has died. This is super rare (we've only seen it happen once at the time of this writing), but everything dies eventually! Reach out to [email protected] for a recommended replacement.