My sound isn't workingUpdated 24 days ago

Here are a few steps you can try if your sound is not working.

1. Make sure your sound isn't muted by Windows. Press the Windows key to view the task bar, on the bottom right of your screen next to the date and time will be a volume icon. Click this icon and ensure that  your sound isn't muted and is turned up to a reasonable volume
2. The physical volume dial on your Polycade machine can be turned up and down, sometimes this is turned all the way down by mistake. This dial will be in different places depending on which version of Polycade you own. For most versions it will be in the drawer on the left side, if it is not there, it may be to the left of the logo on the from of your machine. Once you locate this dial, turn it up to a reasonable volume.
3. Check that the audio cable is plugged into the GREEN port. You will need to remove the button panel ( see this article for a guide on how to do that - https://polycade.com/pages/helphq-2#/collection/2975/article/13006) then completely open the drawer. Once this is done you can see the actual computer itself with cables plugged into the top. Make sure that the audio cable is not disconnected or loose.